Refund policy
Return Policy
At motioncloset, we want to ensure your shopping experience is clear and transparent. We offer a 90-day return window for eligible products.
1. Return Window
You have 90 days from the exact date of delivery to request a return for your item.
2. Eligibility Conditions for Returns
To qualify for a return, your item must meet the following strict criteria:
- The product must be completely unused, unwashed, and in the same condition that you received it.
- The product must be in its original packaging with all tags, instructions, and accessories included.
- You must provide the proof of purchase or order number associated with the item.
3. Return Shipping Costs
Please note that the customer is responsible for paying all return shipping costs. Shipping fees are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. How to Initiate a Return
- Contact our support team via email at support@motioncloset.shop within 90 days of delivery. State your order number and the reason for the return.
- Our team will review your request and send you instructions along with the correct return shipping address. Please do not send your purchase back to the manufacturer or the address listed on the shipping label without prior approval.
- Package the item securely, ship it via a carrier of your choice, and email us the tracking number for the return package.
Refund Policy
This Refund Policy outlines how refunds are processed and issued at motioncloset following a successful return inspection.
1. Inspection and Approval
Once your returned package is received at our facility, our quality assurance team will inspect the item to ensure it meets all the conditions outlined in our Return Policy (unused, original packaging, all accessories included). We will send you an email to notify you that we have received your returned item and inform you whether your refund has been approved or rejected based on the item's condition.
2. Refund Processing Time
If your return is approved, your refund will be processed immediately. The funds will be credited automatically back to your original method of payment (e.g., PayPal, credit card, Shop Pay) within 3 to 10 business days. Please note that the exact time it takes for the refund to appear on your statement depends on your bank or credit card issuer.
3. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account or payment account again.
- Contact your credit card company or bank; it often takes some processing time before a refund is officially posted.
- If you have done all of this and you still have not received your refund, please contact us at support@motioncloset.shop.
4. Order Cancellations
If you need to cancel your order, you must do so within the 1 to 2-hour cancellation window immediately after placing the order. Once an order enters the processing and fulfillment stage with our suppliers, it can no longer be canceled. If your cancellation request is made within 1 to 2 hours, we will issue a full refund immediately. If the window has passed, you will need to wait to receive the product and follow our Return Policy.
5. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@motioncloset.shop with clear photo or video evidence so that we can evaluate the issue and make it right via a replacement or a refund.